Terms and Conditions of TrustHato

Effective Date: December 31, 2024

Welcome to TrustHato! By accessing and using our website trusthato.net (referred to as the “Site”), you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our Site, products, and services, so please read them carefully. If you do not agree with these terms, please refrain from using our Site.

1. Acceptance of Terms

By accessing and using TrustHato’s website, services, and products, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. TrustHato reserves the right to modify, update, or change these terms at any time. Any changes will be effective immediately upon posting to the Site, and your continued use of the Site constitutes your acceptance of the revised terms.

2. Use of the Site

  • Eligibility: You must be at least 18 years of age, or the age of majority in your jurisdiction, to make a purchase on TrustHato. By using the Site, you confirm that you meet this requirement.
  • Account Registration: To make a purchase or access certain features of the Site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
  • Prohibited Use: You agree not to use the Site for any unlawful or prohibited purpose. This includes, but is not limited to, interfering with the functionality of the Site, uploading harmful or illegal content, or attempting to gain unauthorized access to the Site’s servers or networks.

3. Products and Pricing

  • Product Availability: All products are subject to availability. We reserve the right to discontinue products, modify the description of products, or limit the quantity of items available for sale at our discretion and without prior notice.
  • Pricing: All prices on TrustHato are in U.S. Dollars (USD) and are subject to change without notice. We make every effort to ensure the accuracy of pricing, but if errors occur, we reserve the right to cancel or modify an order based on the correct pricing.
  • Sales Tax: Sales tax will be applied to orders where applicable, depending on your shipping location.

4. Order Process

  • Placing an Order: When you place an order on TrustHato, you are making an offer to purchase the products in your cart. Your order is not considered complete until you receive an order confirmation email from us, indicating that your order has been successfully processed.
  • Order Cancellation: Once an order is placed, it cannot be canceled or modified unless it has not yet been shipped. If you wish to cancel or modify an order, please contact us immediately at info@trusthato.net. Orders that have been processed and shipped cannot be canceled.

5. Payment Methods

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment options available at checkout. You agree to provide accurate and complete payment information when completing a purchase.

  • Payment Authorization: By placing an order, you authorize TrustHato to charge your payment method for the total amount of your purchase, including any applicable taxes, shipping costs, and other fees.

6. Shipping and Delivery

  • Shipping Policy: We offer a range of shipping options to meet your needs. Shipping rates are calculated at checkout based on the delivery method and destination.
  • Order Processing: We aim to process and ship orders within 1–2 business days after receiving confirmation of payment. However, during peak seasons or in cases of high demand, processing may take longer.
  • Delivery Time: Delivery times vary depending on your location and chosen shipping method. Estimated delivery dates will be provided at checkout.
  • International Shipping: We offer international shipping to certain countries. Additional customs duties, taxes, and fees may apply, and are the responsibility of the customer.

7. Returns and Refunds

TrustHato is committed to customer satisfaction. If you are not satisfied with your purchase, we offer a 30-day return policy. Please refer to our Return and Refund Policy for detailed instructions on how to initiate a return.

  • Returned Items: All returned items must be in new, unused condition and include original packaging. Refunds will be processed to the original payment method once the return is received and inspected.

8. Intellectual Property

  • Content Ownership: All content on TrustHato, including product descriptions, images, logos, graphics, text, and software, is the property of TrustHato or its licensors and is protected by copyright and intellectual property laws.
  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial use, provided that you do not infringe on the intellectual property rights of TrustHato.

9. Limitation of Liability

To the fullest extent permitted by law, TrustHato will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site, products, or services. This includes, but is not limited to, loss of data, profits, or business opportunities. Our total liability will be limited to the total amount paid for the specific product or service purchased.

10. Indemnification

You agree to indemnify, defend, and hold harmless TrustHato, its officers, directors, employees, agents, and affiliates from and against any claims, damages, liabilities, costs, or expenses (including legal fees) arising from your use of the Site, your violation of these Terms and Conditions, or your infringement of any intellectual property rights or third-party rights.

11. Privacy Policy

Your use of TrustHato’s website and services is governed by our Privacy Policy. By using our Site, you consent to the collection and use of your personal information as described in our Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law principles. Any disputes arising from or related to the use of TrustHato’s website will be resolved in the competent courts of El Dorado, Arkansas, and you agree to submit to the jurisdiction of such courts.

13. Changes to These Terms

TrustHato reserves the right to update or modify these Terms and Conditions at any time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review these terms periodically to stay informed about any changes.

14. Contact Us

If you have any questions about these Terms and Conditions or need assistance, please contact us:

By using the Site, you agree to abide by the terms and conditions set forth in this agreement. Thank you for shopping with TrustHato.