Sales Policy of TrustHato

Effective Date: December 31, 2024

At TrustHato, we strive to provide our customers with the best products, service, and shopping experience. Our Sales Policy outlines the terms and conditions that govern your purchases with us. By making a purchase on our website, you agree to the following terms. Please take the time to review our Sales Policy to ensure a smooth and enjoyable shopping experience.

1. Order Process

When you place an order with TrustHato, you are agreeing to purchase the products subject to the terms and conditions outlined in this Sales Policy. Orders are processed only after receiving confirmation of your payment.

  • Order Confirmation: After submitting your order, you will receive an order confirmation email containing the details of your purchase. This email confirms that we have received your order and are processing it.
  • Order Acceptance: Once your order is shipped, you will receive a shipping confirmation email. This email includes tracking information for your order.
  • Availability: All products are subject to availability. If an item you ordered becomes out of stock or unavailable, we will notify you immediately and offer alternatives or a refund.

2. Pricing and Payment

  • Pricing: All prices listed on TrustHato are in U.S. Dollars (USD) and are subject to change without notice. We strive to ensure that all prices listed are accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel your order or offer the product at the correct price.
  • Sales Tax: Sales tax will be added to your order in accordance with the tax laws of your shipping destination.
  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment options available during checkout.
  • Payment Authorization: By placing an order, you authorize TrustHato to charge your payment method for the total amount of your purchase, including taxes, shipping costs, and other applicable fees.

3. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping. Shipping fees will be calculated at checkout based on the delivery method and your location.
  • Order Processing Time: Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Time: Delivery times vary depending on the shipping method and destination. Estimated shipping times will be provided at checkout.
  • International Shipping: We offer international shipping to select countries. International customers may be subject to additional customs duties or taxes, which are the responsibility of the customer.
  • Delivery Issues: If your order is delayed, lost, or damaged during transit, please contact us immediately at info@trusthato.net. We will work with the carrier to resolve the issue.

4. Returns and Refunds

  • Return Eligibility: We accept returns on most products within 30 days from the delivery date. Returned items must be unused, in original packaging, and in resalable condition. For more details on our return process, please refer to our Return and Refund Policy.
  • Refunds: Once we receive the returned item and confirm its condition, we will process your refund to the original payment method. Shipping charges are non-refundable unless the return is due to a mistake on our part (such as incorrect or defective items).
  • Exchanges: If you wish to exchange an item for a different product, please follow the return process and place a new order for the replacement item.

5. Order Cancellations

  • Cancellation Before Shipment: If you wish to cancel your order, please contact us as soon as possible. We will attempt to accommodate cancellation requests, but cancellations can only be processed if the order has not yet been shipped.
  • Cancellation After Shipment: If your order has already shipped, we are unable to cancel it. You will need to initiate a return after receiving your package.

6. Customer Support

We are committed to providing excellent customer service. If you have any questions or concerns about your order, our products, or this Sales Policy, please feel free to contact our customer support team.

7. Product Descriptions

While we strive to ensure that all product descriptions, images, and details are accurate, there may be instances where a product’s specifications or appearance may vary slightly. We reserve the right to modify product descriptions without prior notice.

8. Promotions and Discounts

  • Promotions: From time to time, we may offer special promotions, discounts, or sales. These promotions will be subject to their own terms and conditions, and cannot be combined with other offers unless stated otherwise.
  • Discount Codes: If you have a discount code, you must enter it during checkout to receive the discount. Discount codes cannot be applied after an order is placed.

9. Limitation of Liability

To the fullest extent permitted by law, TrustHato will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website, including but not limited to loss of data or profit. Our total liability is limited to the total amount paid for the purchase of the specific product or service.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. When changes are made, the revised policy will be posted on our website with the updated “Effective Date.” We encourage you to review our Sales Policy periodically to stay informed of any changes.

Thank you for shopping with TrustHato! We are dedicated to providing you with high-quality products and exceptional service. If you have any questions about this policy or need assistance, please don’t hesitate to reach out to our team.