Shipping Policy of TrustHato

Effective Date: December 31, 2024

At TrustHato, we strive to provide you with a smooth and efficient shipping experience. This Shipping Policy explains our procedures for processing, handling, and delivering your orders. By placing an order on TrustHato.net, you agree to the terms outlined below.

1. Order Processing Time

      • Order Confirmation: After you place an order, you will receive an order confirmation email with the details of your purchase. This confirms that we have received your order.
      • Order Processing Time: We typically process orders within 1–2 business days of receiving your payment. Orders placed on weekends or public holidays will be processed on the next business day.
      • Order Status: Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information (where applicable).

2. Shipping Methods

We offer a variety of shipping options to cater to your needs:

      • Standard Shipping: Typically takes 5–7 business days for delivery within the U.S.
      • Expedited Shipping: Typically takes 2–3 business days for delivery within the U.S.
      • Express Shipping: Typically takes 1–2 business days for delivery within the U.S.
      • International Shipping: Available for select countries. Delivery times for international orders typically range from 7–21 business days, depending on the destination.

Shipping methods and delivery times will be presented to you at checkout.

3. Shipping Fees

      • Domestic Orders (U.S.): Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping method selected during checkout.
      • International Orders: Shipping fees for international orders are calculated based on the destination country, package weight, and the chosen shipping method. Additional customs duties or import taxes may apply and are the responsibility of the customer.

4. Free Shipping Offer

From time to time, TrustHato may offer free standard shipping promotions. These promotions will be clearly stated on the website or during checkout. Free shipping is usually available only for orders over a certain value and within specific locations.

5. Shipping Restrictions

      • Domestic Shipping: We ship within the United States, including Alaska, Hawaii, and U.S. Territories.
      • International Shipping: We offer shipping to select countries. During checkout, you will be able to see if we ship to your country. If we do not offer shipping to your location, please contact us to inquire about possible alternatives.
      • P.O. Boxes and APO/FPO Addresses: We currently do not offer shipping to P.O. Boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses. Please provide a physical shipping address for delivery.

6. Order Tracking

Once your order is shipped, you will receive an email with tracking information (where applicable) to help you monitor the progress of your shipment. You can track your package on the carrier’s website using the tracking number provided.

      • Lost or Delayed Packages: If your package is delayed or lost during shipping, please contact us at info@trusthato.net. We will work with the carrier to resolve the issue as quickly as possible. Please note that delays caused by external factors such as weather, customs processing, or strikes are outside of our control.

7. Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for any errors in shipping due to incorrect or incomplete address information provided at checkout.

      • Address Verification: To avoid issues with your shipment, we may perform address verification through a third-party service before processing your order. If we are unable to verify your address, we will contact you for clarification before proceeding with the shipment.
      • Undeliverable Packages: If your package is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping charges to resend the package.

8. Customs and Import Duties (For International Orders)

For international orders, customs duties, taxes, and import fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees paid at checkout.

      • Customs Declaration: When shipping internationally, the value of the package will be declared in accordance with local laws. Please be aware that customs processing times may vary and are outside of our control.

9. Damaged or Missing Shipments

In the unlikely event that your order is damaged or lost during transit, please contact us at info@trusthato.net within 7 days of receiving your package. We will investigate the issue and, if applicable, offer a replacement or refund based on the situation.

      • Damaged Items: If you receive a damaged product, please retain the original packaging and take photographs of the damage. This will help us process your claim with the carrier.
      • Missing Items: If an item is missing from your order, please contact us immediately, and we will assist you in locating the missing item.

10. Order Cancellations

Once your order is processed and shipped, we are unable to cancel it. If you need to cancel an order, please contact us as soon as possible, and we will try to accommodate the request before the item is shipped. If the order has already shipped, you will need to follow our Return and Refund Policy to return the product.

11. Delivery Issues

If you experience any issues with delivery (such as delays, non-receipt of packages, or incorrect delivery), please contact our customer service team at info@trusthato.net. We will work with the carrier to resolve the issue promptly.

12. Contact Us

For any questions or concerns regarding our shipping policy or if you need assistance with your order, please contact us:

Thank you for shopping with TrustHato. We are committed to providing you with a reliable and fast shipping experience. If you have any further questions about shipping, please don’t hesitate to reach out to us.