Payment Policy of TrustHato

Effective Date: December 31, 2024

At TrustHato, we strive to make your shopping experience as convenient and secure as possible. Our Payment Policy outlines the payment methods we accept, as well as the terms and conditions related to your purchases. By making a purchase on our website, you agree to the terms described below.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience:

      • Credit and Debit Cards: We accept major credit and debit cards, including:

        • Visa
        • MasterCard
        • American Express
        • Discover

      • PayPal: You can use PayPal for a secure and fast payment process.

      • Other Payment Methods: We may offer additional payment methods based on location and availability. These options will be listed at checkout.

2. Currency

All prices and transactions on TrustHato are processed in U.S. Dollars (USD). If you are purchasing from a country outside the United States, please be aware that your bank or payment provider may charge you for currency conversion or foreign transaction fees.

3. Order Processing

      • Payment Authorization: When you place an order, your payment will be processed immediately. TrustHato will authorize the payment to ensure sufficient funds are available before shipping your order. Your payment will only be charged once the order has been confirmed.

      • Order Confirmation: After your payment has been successfully processed, you will receive an Order Confirmation Email. This email will include the details of your order, including the items purchased, the total amount charged, and the estimated shipping time.

4. Billing Information

You are required to provide accurate and up-to-date billing information during checkout. This includes your name, address, phone number, and payment details. Any discrepancies between the provided billing information and the payment method used may result in delays in processing or shipping your order.

      • Address Verification: For security purposes, we may verify the billing address provided against the records of the payment card issuer. If the provided address does not match, your order may be delayed or canceled.

5. Payment Security

We take the security of your payment information very seriously. TrustHato uses SSL (Secure Socket Layer) encryption to protect your payment data during transmission. We also comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure that your payment information is processed securely.

6. Fraud Prevention

To protect both customers and ourselves from fraud, we reserve the right to perform additional security checks on high-value orders or orders that appear suspicious. This may include verifying your identity or payment method before shipping your order. If fraud is suspected, we may cancel your order and issue a refund.

7. Sales Tax

Sales tax is calculated based on the shipping address provided at checkout. The applicable tax rate will be added to your order total at checkout. Tax rates may vary depending on your location.

      • Sales Tax for U.S. Customers: Sales tax will be applied based on the state or local tax rates.
      • International Orders: Customers outside of the U.S. may be subject to local taxes, customs duties, or import fees, which are the responsibility of the customer.

8. Discount Codes and Promotions

If you have a valid discount code or promotional offer, you must apply the code during checkout. Discounts cannot be applied after the order has been placed. Promotional offers and discount codes are typically valid for a limited time and may have specific terms and conditions.

      • Limitations: Discount codes may only be applied to eligible items and cannot be combined with other offers unless stated otherwise.

9. Refunds

Refunds are processed back to the original payment method used for the purchase. Please allow 5–7 business days for the refund to appear in your account after it has been processed. Refunds may be delayed if there are any issues with your payment details or if the return is pending.

      • Payment Method Refunds: Refunds will be issued to the same payment method used during the transaction. If the original payment method is no longer available, we may issue a refund via a different method.

10. Declined Payments

If your payment is declined during checkout, you will be notified, and you may be prompted to re-enter your payment information or select a different payment method. Please ensure that your payment details are correct and that there are sufficient funds or credit available.

      • Card Declines: If your credit or debit card is declined, it could be due to various reasons such as insufficient funds, expired card, or incorrect billing information. Please verify your payment details or contact your bank for assistance.

11. Payment Disputes

If you experience any issues with the payment process or feel that a charge was made in error, please contact us immediately at info@trusthato.net. We will review your case and work with you to resolve any discrepancies or disputes.

12. Changes to Payment Methods

TrustHato reserves the right to modify or update the available payment methods at any time. We will notify customers of any changes to the payment options available through our website.

13. Contact Us

If you have any questions or concerns regarding our Payment Policy or if you need assistance with your payment, please contact our customer support team:

Thank you for shopping with TrustHato! We are dedicated to providing a seamless and secure payment process for all your purchases.